SERVICE AGREEMENTS
Protect Your System. Improve Its Performance.
INNOVATION. SOLUTIONS. TRUST.
Ongoing Support. Greater Peace of Mind.
Building automation systems perform best when they're regularly reviewed, maintained, and supported. Our Assurance Programs provide a structured approach to system care, helping identify potential issues, maintain system health, and give your team continued access to BAS expertise.
Primary benefits:
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REDUCE DOWNTIME
Identify potential issues before they become larger problems.
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PROTECT YOUR INVESTMENT
Maintain the technology, programming, and infrastructure you've invested in.
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IMPROVE PERFORMANCE
Keep your system operating effectively as your building and needs change.
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ACCESS EXPERT SUPPORT
Maintain an ongoing relationship with BAS technicians who understand your system.
CHOOSE YOUR LEVEL OF SUPPORT
Support That Fits Your Building.
Whether you need an annual system checkup or comprehensive ongoing support, BAS offers flexible service levels designed around your facility's needs.
ESSENTIAL
A strong foundation for system health.
Ideal for facilities looking for regular system review and basic preventative support.
✓ Annual System Review
✓ Database Backup
✓ Alarm Review
✓ System Health Report
ENHANCED
More frequent attention. Faster support.
Additional inspections and responsive support to help keep your BAS performing at its best.
✓ Quarterly Inspections
✓ Remote Support
✓ Optimization Recommendations
✓ Priority Response
COMPLETE
Comprehensive support for critical systems.
Our most extensive level of ongoing service for facilities requiring proactive maintenance, monitoring, and strategic support.
✓ Monthly Inspections
✓ Remote Monitoring
✓ Priority Emergency Service
✓ Strategic Planning Reviews
ADDITIONAL CAPABILITIES
More Ways to Support Your System.
Your facility may require support beyond a standard assurance program. BAS can provide additional services based on your system, equipment, and operational requirements.
Monthly Inspections
Annual, semi-annual, and quarterly system inspections.
Remote Programming
Make programming adjustments without requiring an on-site visit when appropriate.
Remote Troubleshooting
Diagnose and resolve many system issues remotely.
System Backups
Maintain current system databases and information.
Performance Reviews
Review system operation and identify potential opportunities for improvement.
After-Hours Service
Emergency technical support when issues can't wait until the next business day.
REMOTE SUPPORT
Sometimes, You Don't Need a Truck Roll.
Many programming and system issues can be diagnosed or corrected remotely, helping customers receive faster support without waiting for an on-site technician for a minor issue.
DIAGNOSE
Identify potential system issues remotely.
CORRECT
Make programming or system adjustments when possible.
RESPOND
Get help without waiting for an unnecessary site visit.
